Three Years After the Meters
02 · MEASURE — What advanced metering infrastructure actually delivered. AMI changes far more than meter reading. For many utilities, some of its most valuable returns have appeared beyond billing — in customer leak alerts, demand visibility, water-loss work and operational planning. Those returns do not appear automatically. Data integration, ownership, customer-service workflows and workforce practices determine whether meter data becomes useful or remains underused. What we will examine: billing and revenue, customer service, leak alerts, water-loss management, demand patterns, operational workflows, meter-data integration, workforce change, asset and capital planning. Each webinar is followed by a Post-Event Intelligence Report that captures the key findings, evidence, practical guidance, audience questions and speaker information from the session — a permanent reference designed to support decisions after the live discussion ends.
Key Takeaways
- Identify where utilities are generating value from AMI beyond automated billing.
- Understand which operational workflows need to change for AMI data to become useful.
- Learn how meter data can support customer service, leak response and water-loss programs.
- Recognize the questions utilities should ask before expanding, replacing or integrating an AMI platform.
Why Attend?
Most AMI business cases were written around meter reading. This session compares the original case with the realized value several years on, and what had to change operationally to get there.
Who Should Attend
- Utility and finance leaders
- Metering and billing teams
- Customer-service managers
- Operations, IT, data and planning staff
Agenda
- 0:00 The original business case compared with realized value
- 0:15 Billing, revenue assurance and customer-service workflows
- 0:35 Leak alerts, demand patterns and water-loss management
- 0:55 Meter-data integration across operations, assets and capital planning
- 1:15 Workforce lessons, platform limits and questions before the next investment
- 1:25 Audience Q&A
