The Water You Never Get Paid For
01 · ACCOUNT — Finding and reducing non-revenue water. Utilities treat, pump and pressurize water that is never billed. The gap between production and revenue can begin with a leak, but it can also begin with meter under-registration, data transfer errors or accounts that have quietly stopped billing. A credible water-loss program separates apparent from real losses before selecting technology. It combines audit quality, field evidence and financial priorities so investigation is directed where recovery is most likely to justify the cost. What we will examine: AWWA water audits, apparent vs real losses, meter accuracy and AMI data, district metered areas, acoustic leak detection, pressure management, credible satellite and remote sensing, investigation priorities and business cases. Each webinar is followed by a Post-Event Intelligence Report that captures the key findings, evidence, practical guidance, audience questions and speaker information from the session — a permanent reference designed to support decisions after the live discussion ends.
Key Takeaways
- Understand where water loss is actually occurring and how to distinguish apparent from real losses.
- Learn which technologies are most appropriate for different stages of a water-loss program.
- Identify how AMI, pressure, acoustic and spatial data can be combined to prioritize investigation.
- Leave with a framework for deciding where additional water-loss investment is financially justified.
Why Attend?
Non-revenue water is both an operational and a financial problem, and the two are often addressed separately. This session builds the audit-first approach that makes water-loss investment defensible.
Who Should Attend
- Utility and water directors
- Distribution and operations managers
- Metering, billing and finance teams
- Engineering, GIS and asset-management staff
Agenda
- 0:00 The water balance as a financial and operational statement
- 0:15 Water audits: data validity and distinguishing apparent from real losses
- 0:35 Meter accuracy, billing systems and AMI data
- 0:50 District metered areas, acoustic methods, pressure management and remote sensing
- 1:10 Prioritizing investigation and building an economically defensible program
- 1:25 Audience Q&A
