The Work Order Before the Complaint
04 · PREDICT — Moving Public Works from reactive maintenance to predictive operations. For decades, municipal maintenance has followed a familiar pattern: something breaks, someone reports it, a work order is created and a crew responds. Cities increasingly have access to inspection histories, work-order records, asset condition, sensors and operational data that can reveal patterns long before failure. This webinar examines how departments can combine that information to identify risk earlier and intervene more intelligently. Each event becomes an Asset Mapping Intelligence Report — a permanent, searchable record of the session: the full write-up, the archived video, every audience question and answer, a practical field guide, a glossary, direct speaker contacts, and supporting material from the technology partners who took part.
Key Takeaways
- How existing maintenance data can reveal patterns of asset failure.
- Where sensors and continuous monitoring can add meaningful value.
- How predictive analytics and AI are beginning to influence maintenance decisions.
- How to move toward risk-based maintenance without replacing every existing system.
Why Attend?
Most departments already hold the data needed to see failure coming; it just sits in systems that don't talk to each other. This session is about extracting that signal without a rip-and-replace project.
Who Should Attend
- Public Works Directors
- Operations Managers
- Asset Managers
- Water and Wastewater Managers
- Facilities Directors
- Fleet Managers
- City Engineers
- GIS Leaders
- CIOs and IT Directors
- Maintenance Managers
- Capital Planning teams
Agenda
- 01 The Reactive Maintenance Trap — why waiting for failure is expensive
- 02 What Does the City Already Know? — unlocking information in work orders, inspections and asset records
- 03 The Connected Asset — sensors, IoT and continuous condition monitoring
- 04 Finding the Pattern — analytics and AI for recurring problems and potential failures
- 05 From Prediction to Work Order — integrating intelligence with EAM, CMMS and field operations
- 06 Panel Discussion + Audience Q&A
