No municipality can have a fully developed policy for technology that’s evolving as fast as AI, but every municipality can be prepared for how to navigate this path from procurement to reporting. In this session, municipal leaders will share both policy and technology perspectives on actionable steps for any community, regardless of how resourced it is, to map their own way forward for responsible AI exploration and use in municipal government.

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To make the most of generative AI to communicate with residents, innovators in city government are building trust with residents that the systems are safe and accurate and help solve their problems.  They’re also working to earn the trust of others in city government that the tools don’t undermine what’s already working and the policies that guide how services are delivered.  In this webinar, you’ll hear from municipal innovators from mid-size and large cities how they’re delivering far better resident communications than they could before with AI and a foundation of trust.

As access to generative AI becomes widespread, troublemakers, ambitious, and criminals will try to exploit the tech - impacting our civic systems. Whether these are real citizens artificially magnifying a legitimate concern or bad actors spoofing citizen communications, phishing, swatting, deepfaking, spoofing, or deploying ransomware against your systems, you want to be prepared. Explore what the trends are, how to prepare your teams and systems, and how to respond when you need to.

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Heat waves, flooding, wildfires, infectious disease, and severe storms can impact any city - it’s not if an emergency will happen, it’s about being resilient to respond when it does. Today’s communities are using AI to understand the needs for safety of their citizens, planning and allocating resources, being more responsive, delivering a better level of service, and ensuring trust in un-biased decision-making. Join to learn how communities can deliver better public safety through the thoughtful and responsible use of AI technology.

The public sector runs on a level of openness and citizen engagement that is both necessary and often labor intensive to execute well. Join us as we explore how early municipal innovators are using AI tools and techniques to communicate with and listen to their constituents. Learn some best practices in everything from prompt engineering for Public Information Officers to deploying systems that improve engagement and trust while making your job easier.

Congestion is a burden on everyone, lengthening travel times, degrading air quality, and decreasing quality of life. As more sensors and devices get connected, AI becomes a viable tool for learning about and acting on where people travel, when, and how to increase transportation system capacity. Learn how cities and regions are tapping existing data sources and AI to get more capacity and resilience from their transportation systems.

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Occupancy permits, liquor licenses, building permits, and a host of other permits and licenses are legally required, but antiquated systems requiring lots of human interaction frustrate your staff and constituents alike. Learn how to begin envisioning your critical processes to be more efficient, less staff-dependent (who you probably struggle to hire), and more trustworthy with AI-enabled tools, techniques, and processes.

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As the private sector provides ever more enticing opportunities for tech talent to have an impact, states and municipalities are becoming less and less attractive for ambitious and qualified talent. Learn how to structure work, how to attract the interest of talent, and how to deliver public impact within the very real constraints people like yourself face.

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